We offer a dedicated helpline to ensure smooth running of the promotion.
These telephone lines can be an extension of your company name and will be answered by a trained professional who will understand relevant facts of the promotion. The telephone system we use is what’s known as an ACD (automated call distribution). It makes sure that the calls are evenly shared out to the telephones available and everything is stored on the computer.
We can check incoming/outgoing calls response times, peaks and missed calls. The system has the capability of tacking 8,400 calls a day and can produce full reports as we dedicate lines to our client.